Reference

Terms, Policies and Your Account Rights

These policies set out how naga14 operates, what you can expect from us, and what we ask of you. Availability of our services — including DANA, OVO, and GoPay account access — depends on local law and eligible regions in Indonesia.

Terms of UsePrivacy PolicyAccount RulesCookie PolicyEligibility Conditions
naga14 Terms, Policies and Your Account Rights
POLICY CONTACT

Reach Us About Legal Questions

Live Chat Open the live chat widget from any page in your account. Legal and policy questions are handled by the same team as account support — no separate queue.
Email Support Send detailed policy or account queries to our support email. We respond to written requests and confirm receipt so you have a record of the exchange.
Account Help Centre Log in to your account and navigate to the Help section. Policy documents, terms versions, and your accepted agreements are all stored there for your reference.
DATA AND SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the information needed to run your account — name, contact details, and payment method records for DANA, OVO, or GoPay transactions. Nothing more is stored without your knowledge.

Cookie Use

Cookies on naga14 are used for session management and basic analytics. You can adjust cookie preferences through your browser settings at any time without affecting your account login.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We recommend not sharing your OTP with anyone — our support team will never ask for it.

Retention and Requests

Your data is retained for as long as your account is active and for the period required after closure. To request access to or deletion of your records, contact us through the email channel listed above.

Common Questions About Our Policies

These are the questions we hear most often about terms, account rules, and your rights as an account holder. If your question is not here, reach out through live chat or email.

These terms apply to anyone who opens an account. Whether access is permitted depends on your location and local law. We do not confirm eligibility on your behalf — that is your responsibility.

Yes. Send a written request through our support email with your registered account details. We will confirm receipt and respond within a reasonable period with what we hold on file.

Accounts with inaccurate details may be suspended while we verify your identity. Funds linked to the account are held during this period. Correcting your details through support is the fastest way to resolve it.

Raise a dispute through live chat or email with your account ID and the relevant transaction details. We log every dispute and follow our internal review process before issuing a decision.

Yes. Material changes to our terms are communicated through your registered account — either via a notification on login or by email to your registered address before the changes take effect.

Transaction references linked to deposits and withdrawals are stored as part of your account history. We do not store your full e-wallet credentials — only the transaction record and amount.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.