Reference

Terms That Cover How Your Account Works

These terms set out the rules that apply when you open and use a naga14 account, including how payments through DANA, OVO, and GoPay are handled and what we each agree to.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on notice

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TERMS CONTACT

How to Reach Us About These Terms

If a clause in these terms is unclear, or you want to raise a concern about how they've been applied to your account, our support team can walk you through it. Reach us through the channels below — we handle terms queries alongside general account help.

Live Chat Open the chat widget from any page in your account. A support agent will respond and can reference the specific clause you're asking about.

Email Support Send your terms question to our support address. Include your account ID so we can pull up your specific situation and reply with the right clause context.

Account Help Centre Log in and navigate to Help inside your account settings. You'll find clause summaries and a form to flag a terms dispute directly from your dashboard.

What These Terms Actually Cover

naga14 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on naga14, you agree to these terms in full. They cover account registration, how your wallet balance is managed, deposit and withdrawal conduct through DANA, OVO, and GoPay, and how disputes are handled. You must be of eligible age under the laws

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of your region before opening an account — we do not determine that threshold for you; local law does. Each deposit you make via your connected e-wallet is processed under the conditions stated at the time of that transaction. If any part of our terms changes,
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we will notify you through your registered account contact before the change takes effect. Continued use after that notice counts as acceptance. These terms do not override local consumer protection law where that law applies. If you access naga14 from Semarang or anywhere else in Indonesia,
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your use is subject to applicable local regulations. We reserve the right to suspend accounts where terms are breached, and we will tell you why unless doing so would compromise an active review. Questions about specific clauses can be raised through our support channel before you
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accept.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How naga14 Handles Your Account Under These Terms

We take the practical side of these terms seriously — meaning how your data is held, how your wallet activity is logged, and how you can request changes to your account record. Here is what each area looks like in practice.

Account Data Retention We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of held data via support.

Wallet Activity Records Every DANA, OVO, and GoPay transaction linked to your account is logged and visible in your transaction history. Disputes about a specific entry are raised through live chat.

Account Security Practices Access to your account requires your registered credentials and, where enabled, an OTP sent to your device. We do not share login details with third parties under any condition.

Requesting Term Changes You cannot alter the terms unilaterally, but you can flag a clause you believe has been applied incorrectly. Submit your concern through email support with your account ID attached.

Your Questions on These Terms, Answered

These are the questions we hear most often about how our terms apply to real account situations — from wallet payments to account closure.

Yes. Any transaction processed through DANA, OVO, or GoPay on your account falls under these terms. Each wallet type follows the same deposit and withdrawal conduct rules stated here.

We may suspend or close your account. We will notify you of the reason unless an active review prevents disclosure. You can appeal through our support email with your account ID.

Access depends on local law and is available only where regulations in your region permit. It is your responsibility to confirm that use is lawful in your specific location before opening an account.

We send notice to your registered contact before any change takes effect. Continuing to use your account after that notice means you accept the updated terms as stated.

Contact our support team via live chat or email. Include your account ID and specify that you want a data summary. We process these requests in line with applicable local law.

Raise it through the Account Help Centre or email support. Include the specific clause and your account ID. Our team will review it and respond with the reasoning behind the decision.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

How to Reach Us About These Terms

How naga14 Handles Your Account Under These Terms

Your Questions on These Terms, Answered

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 What happens to my account if I breach the terms?

03 Can I use naga14 if I am based in Indonesia?

04 How will I know if the terms have been updated?

05 How do I request a copy of the data naga14 holds on my account?

06 What if I disagree with how a term has been applied to my account?

Terms & Conditions

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